QuandaGo Solution
Contact Center AI and Automation for Utilities
You
What can you do for Utilities?
QuandaGo Automated Agent
You can use QuandaGo to optimize new customer onboarding and automate billing questions, payments, and scheduling appointments.
AI and Automation
Deliver next generation Utilities experiences
As the energy industry undergoes major changes tied to the shift to renewable sources and green initiatives, AI and automation are driving huge transformation opportunities.
This includes both driving greater efficiency in your operations and empowering your customers to make smarter energy decisions based on usage patterns, billing history, premise data, weather and other fluctuating factors.
Today's Utilities Challenges
Faster onboarding
Make new customer onboarding as speedy and efficient as possible with intelligent bots and process automation that optimize both self-service and live support.
Personalization
Empower your customers to actively participate in energy consumption, including providing usage insights, greater efficiency, and automated alerts on increases and higher costs.
Self-service and automation
Deploy multichannel bots to provide fast, fully automated experiences for common customer service tasks and requests, including, renewals, billing questions and payments.
Connecting customer data
Centralize customer data from a vast amount of sources, analyze it at scale, and use it to uncover deeper levels of customer insight to take the right actions.
Automating customer onboarding with AI
Do you need a turnaround for your CX?
Introducing the next generation CX solution
It's here to make you do 3 times more and do it 2 times better.
Learn more - QuandaGo for Utilities
Runs on your current contact center infrastructure
Use the QuandaGo applications as stand-alone products are all together for maximum efficiency.
Conversational Analytics
Understand customer intent in real-time — determine the next best action to seamlessly connect the experience
Accelerate the
customer experience today!
Get a demo
Let us show you how to improve efficiency in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!
