Engage customers
in human conversations
Omnichannel interactions, AI-powered self-service
and automation, transparent escalation to agents.
Omnichannel Customer Engagement
The QuandaGo platform provides all the tools you need to run a modern, omnichannel, AI-powered contact center. This includes support for voice, email, bots, video, mobile, messaging, and social media interactions.
Empower your agents across any channel. Personalize the customer experience. Enable your customers to move across any channel, and between self-service and live support—transparently.
Connect All Data Sources in a Unified Agent Desktop
QuandaGo enables you to bring together customer data, systems and apps from accross your business, making the right information available at the right time for contact center agents — and for customers with intelligent self-service and knowledge base integration. Tackle one today’s biggest CX challenges with our open, API-driven platform to bring your CX data and intellgence together in a real-time 360° agent desktop.
Artificial Intelligence and Automation
The opportunities to improve customer experience and reduce costs in your contact center are bigger than ever thanks to AI and machine learning. Quandago offers next generation AI-powered contact center solutions like agent assist and virtual sales coaching.
With QuandaGo you can completely automate today’s most common contact center tasks—like form completions, compliance checks, and after call work—while freeing up your agents for high-value interactions or more complex issues.
Build it Your Way
The QuandaGo platform grows with your contact center and business, including support for new channels and types of interactions. Thanks to a broad ecosystem and easy access to today’s leading CRM, messaging and consumer apps, you can create a contact center that meets your specific needs—today and in the future.
To see how, let us show you how easy it is to integrate today’s leading messaging platforms, including WhatsApp for Business and Facebook Messenger, into your contact center with QuandaGo.
QuandaGo Interactions
Key Features
Unified Agent
Desktop
Omnichannel
Interactions
ACD and
Intelligent Routing
IVR and
Self-Service
Bots and
Agent Assist Apps
Outbound
Contact
Real-Time &
Historical Reporting
Workforce Management
and Optimization
Quality
Monitoring
Integrations & Ecosystems
QuandaGo provides a completely open platform that supports an ecosystem approach and opportunities to integrate applications on many levels. This includes today’s leading CRM applications, communications platforms, and messaging applications, as well as marketing and sales applications.
What our customers are saying
Gradén Mattson
“The QuandaGo team and solution are helping transform our BPO business in exciting ways, including offering new services and enabling our employees to better serve customers and get work done more quickly.”
Engie
“Engie is now operating a customer process management platform with an intuitive agent interface and a clear structure where employees can easily and effectively accomplish their tasks.”
Blokker
“Everything starts with a good foundation. By bringing structure to people, processes and systems we worked on creating an ecosystem to offer more efficient and effective customer service.”
More on Contact Center AI in our blog
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Accelerate the customer experience today!
Let us show you how to improve efficiency
in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!
