Understand customers, and take action
QuandaGo
Conversational Analytics
You
How can Conversational Analytics help my business?
QuandaGo Digital Agent
Deliver fully automated agent experiences for common requests and processes using AI-powered, multichannel bots. Faster customer journeys, fewer manual tasks and even better experiences.
Conversational analytics is changing the way we manage contact centers and customer experience
Machine and deep learning now make it possible to analyze 100% of customer interactions – enabling you to identify CX opportunities and issues faster, including agent training needs, process bottlenecks and cross-sell/up-sell opportunities.
Intent Recognition
Quantified Quality Management
Agent Assist
Intent Recognition
90% of all information around customer interactions is captured in unstructured data. Data which is accessible and actionable. Improve your CX by understanding what your customers needs not only fixing your contact center.
Quantified Quality
Agent performance is typically evaluated based on the analysis of a few interactions per agent per month. Highly time consuming and not representative of actual agent performance. With Quality Management you can automatically analyze 100% of the interactions you agents have been involved in.
Agent Assist
With QuandaGo Agent Assist you can easily get conversation summaries and next best actions based on live interactions with your customers.
QuandaGo Conversational Analytics
How it works
Analyze
Analyze 100% of customer interactions, not just a few.
Understand
Understand intents across the customer journey.
Complete
Optimize processes to get customer service done.
Analyze 100% of customer interactions, not just a few.
Understand interactions and intents across the customer journey.
Optimize interactions and processes to get customer service done.
Automating Quality Management
More on Conversational AI in our blog
Maintaining Control Over (AI) Virtual Assistants in Customer Experience – Where to start?
As virtual assistants become the benchmark in customer service, their use cases are expanding, showing
Evolving Roles: The Contact Center Manager in the Age of AI
The role of a Contact Center Manager is undergoing a profound transformation with the rise
Exploring Event-Driven Architecture and Generative AI at AWS Summit Amsterdam
Earlier this month, part of the QuandaGo team went to the AWS Summit Amsterdam, diving
Accelerate the
customer experience today!
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Let us show you how to improve efficiency in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!
