Introducing the next generation CX solution
QuandaGo AiDA
It's here to make you do 3 times more and do it 2 times better.
You
What is going on in CX?
QuandaGo AiDA
While massively shifting Customer Contact to digital, customers still want you to just pick up the phone! It’s time for turning around the tendency in both efficiency and NPS.
What do you need for a turnaround in CX?
Like we said, it’s time for turning around the tendency in both efficiency and NPS. What do you need for that?
Really understand the customer
Understand the real ‘Why’ behind and during every touchpoint in the Customer Journey, instead of a biased intent classification. Understand what is meant, instead of what is said. Minimize quick fix addiction.
Initiate a Paradigm Shift
Increase Customer Journey wide and meaningful interactions, rather than deflecting calls.
Shift the workforce’s focus
Enable shifting the work focus and workload to more valuable tasks. Happy agents make happy customers.
Deploy on all touchpoints
Deploy true comprehension throughout and within all Customer Journey touchpoints.
Also, both analytical Quality Management and continuous real time supervision on all customer interactions, as well as for agent assistance will benefit. And beyond the contact center.
Leverage your supervisors
Leverage the yield of your customer contact managers and supervisors and apply AI & Automation. Throughout both human and digital channels.
Adopt Generative AI, but effectively
Make sure the top-down decisions about adopting LLMs and Generative AI are funneled towards true value.
What is AiDA?
AiDA is a Digital Supervisor that sits between your agent, customer interactions and the rest of your team. It uses data from your contact center to constantly analyze your agent performance, your customers intent and enables you to quickly see what hot topics are for your customers. Therefor, it paves the path towards elevating Customer Contact to 3 times more and 2 times better.
The use cases are virtually endless...
But we summed some up. We’re really excited about this!
Full Agent Assist
With QuandaGo Agent Assist you can easily get conversation summaries and next best actions based on live interactions with your customers.
Digital Supervisor
For Human & Virtual Agents. Automatic monitoring, analysis and support of human agent conversations.
Intent Recognition
90% of all information around customer interactions is captured in unstructured data. Data which is accessible and actionable. Improve your CX by understanding what your customers needs not only fixing your contact center.
Quantified Quality
Agent performance is typically evaluated based on the analysis of a few interactions per agent per month. Highly time consuming and not representative of actual agent performance. With Quality Management you can automatically analyze 100% of the interactions you agents have been involved in.
Conversation Summary
Automatic summarization and logging of conversations and actions
Suggested Answer
With 'Next Best Actions', you can proactively support the agent with inflight suggestions for the conversation.
And so much more...
Request a live demo and let us show you what AiDA can do for you.
Privacy, Security and Compliancy
AiDA is ready to take away your concerns about privacy, security and compliancy.
ISO 27001 Certified
Regularly pen-tested
All data encrypted in rest and transit
Stored conversational data anonymized
How to start?
With AiDA, you can start with really understanding the customer, automate interactions, assist your agents and create a hybrid workforce that actually gets customer service done. Let us show you the magic of AiDA and make you achieve 3x more and 2x better.
