Five powerful products
The use cases are virtually endless.
QuandaGo AiDA
While massively shifting Customer Contact to digital, customers still want you to just pick up the phone! It’s time for turning around the tendency in both efficiency and NPS. Curious?
Processes
With QuandaGo Process Automation, you can deliver faster customer journeys with fewer manual tasks – for both customers and agents.
Interactions
Empower your agents across any channel. Personalize the customer experience. Enable your customers to move across any channel, and between self-service and live support—transparently.
Knowledge
At the heart of the QuandaGo connected experience value proposition is the platform’s ability to bring all of your customer and company data sources together in a single place—from any source
Data Lakehouse
All of our products are connected through our powerful data tool, derive actionable insights from your data effortlessly.
How we do it
Conversation
Engage customers and understand intent across all channels — messaging, voice, web, social, mobile
Orchestration
Determine next best action and deliver customer to the best resource — self service or agent support
Completion
Automate tasks and complete customer processes across the customer journey — from contact center to any department
Key Features
Intelligent Process Automation
Business Rules Engines
Bots and Agent Assist Apps
Web-Based Customer FAQ
Next Best Actions
IVR and
Self-Service
Data Discovery
Knowledge Base
Coaching & Wallboard for Agent
Automated After-Call Work
Unified Agent Desktop
Omnichannel Interactions
ACD and Intelligent Routing
Data Integration
Outbound Contact
Integrations & Ecosystems
QuandaGo provides a completely open platform that supports an ecosystem approach and opportunities to integrate applications on many levels. This includes today’s leading CRM applications, communications platforms, and messaging applications, as well as marketing and sales applications.
What our customers are saying
Gradén Mattson
“The QuandaGo team and solution are helping transform our BPO business in exciting ways, including offering new services and enabling our employees to better serve customers and get work done more quickly.”
Engie
“Engie is now operating a customer process management platform with an intuitive agent interface and a clear structure where employees can easily and effectively accomplish their tasks.”
Blokker
“Everything starts with a good foundation. By bringing structure to people, processes and systems we worked on creating an ecosystem to offer more efficient and effective customer service.”
Accelerate the customer experience today!
Let us show you how to improve efficiency
in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!
