Blokker
Increased business efficiency. Reduced handle time. Data-driven improvements.
Innovative retailer Blokker brings customer experience to next level
The Challenge
In order to keep up with rapidly changing needs in customer contact and engagement, Blokker was looking for a solution and partner capable of providing speed, flexibility and continuous improvements to its customer experience, and its contact center and business operations.
The Solution
With QuandaGo, Blokker is now able to keep an accurate overview of its complex processes. Data analytics provided by QuandaGo support its day-to-day business to drive continuous improvements and increased efficiency. Blokker also uses chatbots and automation to offer 24/7 support to customers to optimize costs, while offering live support by agents for customers with more complicated questions and high-value interactions to improve the customer experience.
The Results
Increase in customer engagement with same # of agents
Reduction in average handle time (AHT)
Reduction in costs
Increase in customer engagement
with same # of agents
Reduction in average handle time (AHT)
Reduction in costs
Managing millions of online and offline visitors
Instead of 14 days needed for refund payments
“Partnership in business is extremely important. You need each other when you go through change. Working agile is essential, and you can only achieve this if you work well together.”
- Richard Padt, Manager Customer Service Blokker, on working with QuandaGo
Connect the Experience Today!
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