NEWS RELEASE
LBC Express Selects Tritel and QuandaGo for Cloud Contact Center, Knowledge Management, and Intelligent Process Automation
LBC to Leverage Integrated Cloud Solution to Connect the Experience for Customers Over Key Digital Channels and Automate Processes in the Front and Back Office
Rotterdam and Manila, June 16, 2020 — QuandaGo, a provider of cloud contact center, knowledge management, and intelligent process automation software, and Tritel Communications, a leading provider of telephony, communications and system integration services for BPOs and enterprises, today announced that LBC Express has selected Tritel and the QuandaGo Connected Experience Platform for digital customer engagement and process automation. LBC is the Philippines’ market leader in payments and money transfer, documents and mail, parcels and boxes, and cargo and logistics with a growing network of over 6,400 locations, partners, and agents in over 30 countries.
LBC will leverage the Tritel and QuandaGo solution to enable personalized and connected experiences for its customers over key digital channels, including voice, email, webchat and chat bots, WhatsApp, Facebook Messenger, and social media. LBC will also use the Tritel and QuandaGo solution to improve the agent experience by delivering a unified desktop with all relevant customer information and increase efficiency by automating common tasks in the front and back office. With these tools, Tritel and QuandaGo also enable LBC agents to work remotely, making agents available at any time.
Miguel Angel A. Camahort, President of LBC, said, “LBC has always been a pioneer in innovation and customer experience for generations of Filipinos when it comes to money remittance, cargo and courier services. We always push ourselves to do better year on year. With this investment, we again challenge ourselves to provide the best omnichannel customer experience in our contact center.”
“We’re honored to be selected by LBC to support their end-to-end customer support needs.” said Michel van Roon, Global Sales Director at QuandaGo. “LBC is a true customer experience innovator, and we’re excited to join forces with our partner Tritel to take their customer engagement efficiency and personalization to new levels.”
“We have seen LBC grow and become the market leader through the years. Their growth is anchored on their responsiveness to new technology to address the customer’s constantly changing needs.” said Kirby Coo, Vice President for Sales and Business Development at Tritel. “The Tritel and QuandaGo solution is one that seamlessly bridges the customer, the agents and the company, LBC, into one connected experience.”
About LBC
LBC is the Philippines’ market leader in retail and corporate courier & cargo, money remittance, and logistics services. With a growing network of over 6,400 branches, hubs & warehouses, partners, and agents in over 30 countries, LBC is committed to moving lives, businesses, and communities and delivering smiles around the world. Listed in the Philippine Stock Exchange through LBC Express Holdings, Inc., LBC aims to deliver value to all of its stakeholders, as it has for over 60 years. Founded in 1945 as a brokerage and air cargo agent, LBC pioneered time-sensitive cargo delivery and 24-hour door-to-door delivery in the Philippines. Today, it is the most trusted logistics brand of the Global Filipino. LBC can move it for you: visit www.LBCexpress.com, or call telephone +632 8585 999 (Metro Manila), 1 800 10 8585 999 (Provincial), +632 9086 522 (Solutions) and follow LBCExpress (Facebook and Twitter).
About Tritel Communications
Tritel is a next generation telephony and systems integrator. With 10+ years of experience, Tritel’s approach is to encourage, to aid, and to be at the forefront of the “migration to cloud” with a single cloud platform that delivers our customers all of their integrated services reliably and securely.
About QuandaGo
QuandaGo is a cloud customer experience software company focused on contact centers, knowledge management, and business automation. Today, we manage more than 100 million interactions for our customers in the retail, services, utilities, financial services and communications industries. For more information email hello@quandago.com or visit www.quandago.com.
