AI in Customer Service – a series of AI focused webinars organized by QuandaGo focused on the value and use-cases of AI within Customer Service – join us in learning
Today there is a lot of interest in AI and how AI can help transform certain areas of the business. Customer Services is one of these areas where AI can have an important impact. Question is where to start and what to expect. What is hype, what is real. In order to help organizations navigate the introduction of this new technology QuandaGo is organizing a series of webinars where we will try and address a number of AI related topics and use-cases. As each session has a slightly different focus and area of application, so make sure to check them all out!
QuandaGo Webinar: Intent Recognition is indispensable in the landscape of CX
24th of April 2024 at 16:00 CET
In 2024, the significance of automated, AI-driven intent recognition in CX cannot be overstated for forward-thinking companies. As technology continues to evolve, the ability to accurately see customer intent will become a vital element in delivering the best service.
This webinar will also show a demo of QuandaGo Intent Recognition!
QuandaGo Webinar: Agent Assist
30th of April 2024 at 10:30 CET
Agent Assist is an AI-powered tool that supports customer service agents by providing real-time guidance, insights, and automation to enhance customer interactions. We will show you our latest Agent Assist features in this webinar!
Want to know more about Agent Assist? Read our blog about AI Conversation Summary.
QuandaGo Webinar: Quantified Quality Management
14th of May 2024 at 10:30 CET
Quantified Quality empowers organizations to stay ahead of the curve by swiftly identifying areas of excellence and pinpointing potential pitfalls. Whether it’s detecting language inconsistencies, gauging customer satisfaction levels, or assessing response accuracy, our platform offers comprehensive insights to drive continuous improvement.
Can’t wait? Read our blog about Quality Management.
