FOR IMMEDIATE RELEASE
Capelle aan den IJssel – 4th of October – QuandaGo proudly announces the launch of AiDA, a cutting-edge digital supervisor designed to revolutionize customer experience (CX) management. AiDA harnesses advanced AI technology to enhance operational efficiency and quality, enabling companies to deliver three times more, at double the quality.
In a rapidly evolving business landscape where customer satisfaction and operational excellence are paramount, AiDA is equipped with groundbreaking features that will set a new standard for CX. With its powerful capabilities, AiDA is poised to transform the way businesses interact with customers and manage their support teams. Key use cases include:
- Intent Recognition: AiDA utilizes sophisticated algorithms to accurately interpret customer intent, ensuring more efficient and personalized service.
- Quality Monitoring: Real-time performance assessments allow managers to enhance agent productivity and service quality with minimal effort.
- Digital Business Case Foundation: AiDA helps lay the groundwork for strategic business decisions by analyzing customer interactions and trends, providing actionable insights to drive growth.
- Full Agent Assist: Empower your agents with AiDA’s real-time guidance and assistance, improving response times and accuracy, and elevating customer interactions.
- And much more!
“AiDA isn’t just an AI tool—it’s the future of customer experience,” said Bas Nederlof, QuandaGo’s CEO. “With AiDA, companies can achieve three times more output while improving quality by twofold, fundamentally changing the way businesses approach customer service. We believe this tool will not only boost workforce productivity but also significantly improve Net Promoter Scores (NPS), making it a game-changer for CX.”
AiDA arrives at a crucial time when the demand for personalized, high-quality customer service has never been greater. As organizations face ongoing challenges in workforce efficiency, AiDA offers a forward-thinking solution that empowers businesses to meet these demands head-on. By reshaping CX strategies, AiDA aims to reverse the current trends in workforce limitations and NPS struggles.
The future of customer experience has arrived, and with AiDA, companies are equipped to outperform the competition, drive stronger customer loyalty and will enable companies to deliver three times more, at double the quality. For more information about AiDA, visit quandago.com/aida or contact Bas Nederlof.
About QuandaGo
QuandaGo is a leading innovator in customer experience solutions, dedicated to transforming the way businesses interact with customers through technology. With a focus on delivering high-quality, AI-driven tools, QuandaGo is committed to empowering businesses worldwide to achieve operational excellence and unparalleled customer satisfaction.
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