QuandaGo Solution
Contact Center AI and Automation for Retail
You
What can you do for Retail?
QuandaGo Automated Agent
You can use QuandaGo to automate product questions, returns, change of address and billing questions
AI and Automation
Deliver breakthrough retail experiences
In a market where consumers are more demanding than ever before, personalization, connectivity and efficiency are what drives customer loyalty in today’s retail world.
With AI and automation, you can better understand the unique needs of each and every customer by collecting more data, analyzing omnichannel conversations in real-time, and taking the right actions for most efficient experiences.
Today's retail challenges
Personalization
Understand your customers better than ever before with advanced conversation analytics and AI. Not just who they are, but also their buying patterns, consumer sentiment, and what they are likely to buy next
Personalization
Connect interactions across your website, contact center and back office for seamless omnichannel retail experiences.
Speed & efficiency
Deliver the fast and efficient experiences that today’s retail consumers expect by integrating channels, processes and resources to optimize the end-to-end customer journey.
Data privacy & security
Build trust and ensure transparency in not only how you use the data, but how you keep it safe and secure at all times.
Automating the Returns Process
Do you need a turnaround for your CX?
Introducing the next generation CX solution
It's here to make you do 3 times more and do it 2 times better.
Learn more - QuandaGo for Retail
Runs on your current contact center infrastructure
Use the QuandaGo applications as stand-alone products are all together for maximum efficiency.
Conversational Analytics
Understand customer intent in real-time — determine the next best action to seamlessly connect the experience
Accelerate the
customer experience today!
Get a demo
Let us show you how to improve efficiency in the contact center and back office by 50% or more — while delivering better experiences for customers and agents!
